Hospitality
Website monitoring for hotels and restaurants
Guests book when they are ready, not when the front desk is free. A down booking page on a Saturday is empty tables and empty rooms, and nobody on the floor is watching a dashboard.
Best fit: Business. See pricing.
What goes wrong
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Reservations that vanish on a Saturday night
The dining room is full of walk-ins asking if you are open. The site said nothing because it was down.
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A hotel booking page with an expired certificate
Guests will not enter a card on a warning. They book the property next door.
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Seasonal sites that nobody renews
The ski-season microsite, the patio menu, the wedding page — domains and certificates lapse in the off months and fail on opening weekend.
Plain English
Your SSL certificate expires in 6 days
Enough time to loop in the agency or the booking vendor. Guests never see the warning.
What we watch
- Uptime on the booking or restaurant site, with a keyword so a “closed” holding page is visible
- SSL certificate expiry
- Domain registration expiry
- Alerts to whoever is actually on duty — email, SMS, or push
Related
Questions
- We use OpenTable / a booking engine. Do you watch that?
- We watch the web address you give us. If reservations live on your domain, that is the one to add. We do not log in to the booking tool.
- Several properties?
- Business covers 15 sites. Agency covers 50. One account, one rack, alerts to the people you invite.
- Can the night manager get a text?
- Yes. SMS is paid with account credits. Email and push do not use credits.
- Will this replace our property-management system?
- No. We watch the public website. We do not touch PMS, POS, or guest data.